Shipping policy

1. Delivery of Goods

1.1 - If you order an in-stock item before 12:00 PM on a business day (Monday–Friday), we will endeavour to dispatch that order the same business day for premium, next-business-day delivery to mainland UK postcodes. Saturday delivery is available at an extra cost upon request. Delivery estimates exclude weekends, bank holidays, and public holidays.

1.2 - For orders of excessive size, weight, or exceptional value (including rare vintage instruments), additional processing or courier logistics may be required. We will notify you of any adjustments. NoTom Limited cannot be held responsible for courier delays outside our reasonable control.

1.3 - Standard UK shipments are dispatched via tracked express courier services or Royal Mail for smaller items. Non-domestic/international orders are dispatched via global couriers (including DHL, UPS, and FedEx).

1.4 - To protect against fraud, orders shipped to an alternative delivery address can only be processed if the customer has been successfully authenticated using 3D secure authentication (e.g., Verified by Visa, Mastercard Identity Check). NoTom Limited reserves the right to deliver only to the cardholder's verified billing address.

1.5 - Shipping Costs:

1.5.1 - Correct shipping charges are automatically calculated at checkout based on location.

1.5.2 - In the rare event of a clerical error or undercharged shipping costs for extreme weight items, we will contact you before dispatch. At this stage, if the adjusted cost is unsatisfactory, you may request a full refund. We reserve the right to charge additional carriage costs if a shipment is returned to us due to customer refusal or failure to arrange delivery at your specified address.

1.6 - Damaged Shipments:

1.6.1 - All instruments are structurally pre-checked, set up, and professionally packaged before leaving our premises. Any damage sustained in transit should be reported to us within 24 hours of receipt wherever possible, so that we may lodge a claim with our courier. We reserve the right to request photographic or video evidence to verify transit damage. This notification timeframe does not impact your statutory rights.

1.6.2 - Upon successful delivery, goods become the physical responsibility of the customer. NoTom Limited cannot be held responsible for subsequent faults or finish damage arising from incorrect storage, environmental neglect (e.g., extreme humidity or temperature changes), or misuse.