Legal notice

Legal Notice & Terms of Service

1. Overview

This website is operated by NoTom Guitars. Throughout the site, the terms “we”, “us” and “our” refer to NoTom Guitars. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

2. Accuracy of Product Information and Pricing

We specialize in musical instruments, including vintage, used, and new guitars and gear.

  • Condition: Due to the unique nature of vintage and secondhand gear, items are described as accurately as possible. However, descriptions, specifications, and conditions are subjective. We encourage customers to ask for additional photos or details before purchasing.

  • Pricing: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • Errors: In the event that a product is listed at an incorrect price or with incorrect information due to a typographical error, we reserve the right to refuse or cancel any orders placed for the product.

3. Shipping, Imports, and CITES Regulations

  • Shipping: Shipping costs and delivery estimates are calculated at checkout or provided upon request. We are not responsible for delays caused by shipping carriers or customs clearance.

  • International Orders & Taxes: If you order from outside the United Kingdom, you are responsible for any import duties, taxes, or customs fees levied by your country.

  • CITES & Restricted Materials: Some vintage instruments contain materials protected under international laws (such as Brazilian Rosewood or Ivory). It is the buyer's responsibility to understand import restrictions for their country. We comply with all legal regulations regarding the sale and shipment of these materials.

4. Returns and Refunds

Our refund and return policy is detailed in our separate Refund Policy page. Please review it carefully before making a purchase. For vintage or high-value instruments, specific inspection periods may apply.

5. Intellectual Property

All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of NoTom Guitars or its content suppliers and is protected by international copyright laws.

6. Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. To the maximum extent permitted by law, NoTom Guitars shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the services or products procured using the service.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales.

8. Contact Information

Questions about the Legal Notice or Terms of Service should be sent to us at:

  • Business Name: NoTom Guitars

  • Email: mail@notomguitars.com

  • Phone: 0207 240 7500

  • Physical Address: No.Tom Guitars
    6 Denmark Street
    London, WC2H 8LP
    United Kingdom

  • Company Registration Number: 08181337

  • VAT Number: 142714726