Privacy Policy

Last Updated: June 2026

This Privacy Policy describes how NoTom Limited ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.notomguitars.com (the "Site").

We are committed to protecting your privacy. We do not sell your personal data to third parties, and we process all personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: This includes your web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. This is collected automatically using cookies, log files, and web beacons.
  • Order Information: This includes your name, billing address, shipping address, payment information (including credit/debit card details processed securely through our partners), email address, and phone number.

2. How We Use Your Personal Information

We use your personal information to provide our services and products to you. This includes:

  • Fulfilling contracts: Processing payments, arranging for shipping/courier delivery, and providing you with invoices and/or order confirmations.
  • Communicating with you regarding your orders or workshop repairs.
  • Screening our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, providing you with information or advertising relating to our products or services (such as newsletters).

3. Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers to help us use your Personal Information, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Payment Gateways: Your payment details are processed securely through encrypted third-party processors including Elavon, Shopify Payments, and PayPal. We do not view or store your raw card details.
  • Couriers and Delivery Services: We share your name, delivery address, phone number, and email address with courier services (including DHL, UPS, FedEx, and Royal Mail) solely to facilitate the secure shipment, tracking, and delivery of your instruments.
  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights Under UK GDPR

If you are a resident of the UK or the European Economic Area (EEA), you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased.

If you would like to exercise these rights, please contact us using the information below.

Furthermore, please note that your information will be transferred outside of Europe, including to Canada and the United States, for processing via Shopify. We ensure that appropriate data transfer safeguards (such as Standard Contractual Clauses) are in place.

5. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

  • Managing Cookies: You have the right to choose whether or not to accept non-essential cookies. You can adjust your preferences via our on-site cookie banner or through your browser settings.
  • Please note that while essential cookies are required to process orders and keep track of your shopping basket, disabling non-essential cookies will not prevent you from using or browsing our website.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary to satisfy statutory tax obligations, financial audits, and to honour our extended multi-year instrument warranties.

7. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at mail@notomguitars.com