Terms of Service

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1. Introduction

1.1 - This website is owned and operated by NoTom Limited, a company registered in England at Devonshire House, Manor Way, Borehamwood WD6 1QQ

Company Registration Number: 08181337
VAT Registration Number: 142714726

These terms and conditions apply to all users of this website/service (henceforth referred as "you"), and are upheld at all times by NoTom LTD (henceforth referred as "we"). By using this website you agree to the terms as set out in this document.

If you do not agree to any of these terms, please do not use this website.

1.2 - All goods and services are sold in accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 (SI 2000/2334). The purpose of this regulation is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online. 

1.3 - Use of this website constitutes acceptance of the terms and conditions laid out on this page. NoTom LTD reserves the right to amend these terms at any time, without warning. All changes will be made current on this page. 

Last Updated: 21st June 2019

2. Purchase of Goods

2.1 - All orders made by you through www.notomguitars.com (or any other parent URL owned by us which directs to our website) are subject to acceptance by us. 

In the circumstance we refuse your order, we cannot be held liable to any party. 

2.2 - After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order. 

2.3 - Order acceptance and the completion of the contract between you and NoTom LTD will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in Section 4.

If we do not accept an order, a full refund will be processed.

3. Delivery of Goods

Delivery Overview

3.1 - If you order an item that is in stock before 12pm on any business day (Monday-Friday) we will endeavour to have that order sent out the same business day. 

This means that your order should be delivered the next business day for mainland UK postcodes. Saturday delivery is available at an extra cost, please email us if you require this service.

This excludes Weekends, Public Holidays and Bank Holidays. NoTom LTD reserve the right to amend delivery estimates at any point in the order process and any such changes will be notified in writing or verbal communication. 

In some cases, orders of excessive size, weight or value may take longer than the estimated time. We cannot be held responsible for delays in deliveries. 

NoTom Ltd will notify you of any such delays. 

3.2 - In the event of any issue with your order, such as errors in the stock levels, or clerical errors in the order process, we will notify you of a new delivery date, or provide you with the option of an alternate date. 

NoTom LTD will not be liable to any party for items delivered outside the specified delivery estimates. 

3.3 - All UK deliveries are normally dispatched using express courier, using their premium next day delivery service. Smaller items will usually be sent with Royal Mail.

All non-domestic orders will be dispatched using our international couriers, DHL, UPS and FedEx. 

3.4 - Orders to an alternative delivery address can be processed if the customer has been authenticated using 3D authentication (i.e. Verified by Visa, Mastercard, Maestro). NoTom LTD reserves the right to deliver only to the cardholder's billing address. 

3.5 - Cost of delivery

3.5.1 - UK Mainland Customers:

The correct shipping charges will be automatically calculated on your shopping basket and additional shipping options can be selected on your shopping basket. 

    3.5.2 - Customers who have selected the incorrect option or have been undercharged for extreme weight items may be contacted by No.Tom LTD for the additional shipping amount; at this time a full refund can be provided if the additional charges are not satisfactory. 

    We also reserve the right to charge additional carriage costs if a consignment is returned to us due to refusal at your delivery address.

    3.6 - Cost of returns

    If you change your mind, you can return your purchase, in its original condition within 14 days to us for a full refund, minus any costs incurred for the initial dispatching using our express courier, and any costs incurred by NoTom LTD for the returning of the order. 

      3.7 - Damaged Goods

      3.7.1 - All orders are pre-checked and are well packaged before dispatch. However, in the event of goods arriving damaged, any shipping damage must be reported within 24 hours of receipt. In this event, we will confirm the damage and if a claim is found valid, we reserve the right to request additional photographic evidence in order to verify such claims. 

      3.7.2 - At the point of delivery, all goods become the responsibility of you the customer. From this point, you the Customer will be responsible for thesafekeeping and correct use of all goods, NoTom LTD will not be responsible for any damage or fault arising from incorrect storage or use. The validity andconditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect. 

      We cannot be held responsible for damages caused by shipping or negligence if reported after 24 hours of the goods being delivered.

      4. Cancellations & Returns

      4.1 - Under the conditions outlined in the Consumer Contracts Regulations, NoTom LTD operates a 14 day cooling-off returns policy for products that are still in their original condition. This allows UK customers to cancel their order up to 14 days after receipt of their goods. 

      If you wish to cancel your order during this 14-day period, please notify us in writing by letter or by email.

      A telephone call is not sufficient without the express written approval from NoTom LTD 

      4.2 - The right to return goods to us as mentioned in Section 4.1 does NOT apply in the following situations:

      • 4.2.1 - Special Orders - Any order which has been specified or customized to the customers specifications. This also includes any item which is not typically stocked by Notom LTD and has been ordered in at the request of the customer.
      • 4.2.2 - Health and Safety - any product that has come in contact with a customer's ear or mouth, such as microphones, headphones, earphones or product with a mouthpiece that have been used or where the hygienic seal has been separate or broken.
      • 4.2.3 - Software, Media and CDs - where the packaging has been unsealed (unless the product is faulty) and copyright policies apply, any product registered via digital or physical means becomes immediately exempt for any returns.

      4.3 - If you wish to exercise your right to cancel this contract within the cancellation period, you should return the goods to us within 14 days and take reasonable care in doing as detailed in the Consumer Rights Act 2015. The risk and cost of returning the goods to us shall be accepted by you unless you have notified us that the goods have arrived damaged or faulty (Section 3) and this has been verified by us. 

      4.4 - Upon cancellation of the contract we will credit your account with a full refund for the goods. Normally refunds are processed the same day if the goods haven't been dispatched or on the day of receiving the goods back, however, in any event, not later than 10 days after receipt of the cancelled goods. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.

      4.5. - You have the right to reject goods that are either not as described or not of satisfactory quality for either repair or replacement for up to 30 days from he contract of sale. Replacements and repairs past this date will be at the election of No.Tom LTD under the Consumer Rights Act 2015. 

      5. Description of Goods & Pricing

      5.1 - All our prices are shown in Pounds Sterling (GBP) and are displayed inclusive of VAT at the current rate of 20%. VAT is payable by all customers within the EU. 

      5.2 - NoTom LTD does not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside the United Kingdom. It is the customer's responsibility to cover all charges related to Customs and the import of goods. We encourage any customer outside of the UK to contact us by email or by telephone to discuss the best shipping rates, and to look in to any import charges in your country before purchasing. 

      5.3 - All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. In the event of an error in the information provided by our website, NoTom LTD will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, Notom LTD will offer you the product/service at the correct price, or a full refund. 

      We are not under any obligation to honour an incorrect price. 

      5.4 - Product images are for illustrative purposes only.

      6. Payment

      6.1 - All credit and debit card processing is encrypted and handled securely by Elavon and Shopify. We do not see your card details at any time. 

      6.2 - We currently accept the following methods of payment online: Paypal, Apple Pay, ShopPay, VISA, VISA Debit, Mastercard, Solo, Maestro, Visa Electron, American Express, and Bank Transfer in GBP. 

      6.3 - All Euro and US dollars amounts displayed on www.notomguitars.com and any parent URL owned by us, are given as a guide only and may differ from the actual amount you pay, which will appear on your bank statement given by your own Bank or Credit Card Company. We cannot accept any responsibility for loss of funds caused by currency fluctuation.

      7. Warranty

      7.1 – Every instrument, used or new, bought from NoTom LTD is covered by our 3 Year extended warranty, unless stated otherwise.

      This includes free use of our workshop for those three years, but does not include the cost of any parts you may wish to have fitted to your instrument, nor does it include the cost of shipping the instrument to us, or the cost of us returning the instrument to you. 

      To claim free use of the workshop, you must retain your copy of your sales receipt and contact us 

      7.2 – Perishable items, such as Amplifier valves, carry a 90-day warranty. 

      7.3 – Strings are not included under the No.Tom Warranty 

      7.4 – Used and new Amplifiers, and Effects Pedals carry a one year warranty unless sold as new and the manufacturer expressly states otherwise.

      8. Site Usage / Service Access

      8.1 - Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control. 

      8.2 - From time to time, NoTom LTD may link to third party websites to provide the user with third party content, including but not limited to, videos from youtube, images, comments, reviews or links. NoTom LTD does not accept any liability for the suitability or incorrect use of this content and is provided solely as a guide for the customer. If you choose to view any third party content (including visit a 3rd party site or play a video) you do so at your own risk. 

      8.3 - The use of tools for the purpose of price scanning (either automatically or manually) on this website is forbidden without the prior written consent of NoTom LTD. 

      Without prior consent, by scanning, you agree to fines of £1000 a day if unauthorised scanning activity is detected.

      9. Copyright

      9.1 - You may download, use or print extracts from this site for your personal use only. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by us or our licensors. 

      9.2 - Product images or descriptions which we were created by NoTom LTD remain the property of NoTom LTD at all times and cannot by copied in any format under any circumstance without full written consent from NoTom LTD.

      10. Liability

      10.1 – NoTom LTD and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damages that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity. 

      10.2 - We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material onsuch websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

      11. Data Protection

      11.1 - By placing your order, you agree and understand that we may store, process and use data collected from your order.

      11.2 - We do not see or store your card number when you purchase online.

      12. Circumstances beyond our reasonable control

      12.1 - We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

      13. Privacy Policy

      13.1 - We take customers' privacy and confidentiality very seriously as a result, NoTom LTD does not disclose buyer's information to any marketing third parties and takes every step to protect customer's data.

      13.2 - We use cookies to keep track of your current shopping session and sothat you may retrieve your shopping basket at any time - if you do not accept cookies you will be unable to use this website.